Hardware

After I hit one Pod, no other Pods light up...why?

There may be a few explanations:. If none of the above works, please contact our support department at [email protected] and we'll be happy to help you out.

Why isn't my Pod reacting to touch?

If your Pods aren't reacting to touch, kindly attempt the following to fix it:. If the above steps did not work, please follow the instructions below to shut down your Pod:. PLEASE NOTE: You will not be able to use your Pod until you place it back on

When I put the Pod on the charger it changes colors (red, blue, and green). Why does this happen?

These colors are an indication that the Pods are waking up from sleeping mode. Leave the Pods charging for at least 10 minutes, then remove the Pods for a second and return them to the charger. Leave the Pods on the charger for a few hours in order t

Why aren't my Pods charging?

If your Pods are not charging, kindly try the steps below to fix the issue:. If none of the above has worked, kindly email us at [email protected] and our team will make sure to get back to you as soon as possible.

I think my BlazePod is damaged. How can I replace it?

If your Pod has been damaged within one year of buying it, it's covered under our warranty! Either send us a chat on our website or email us at [email protected] and we'll help you replace it.