Why isn't my Pod reacting to touch?Updated 2 years ago

If your Pods aren't reacting to touch, kindly attempt the following to fix it:

1. Make sure you are tapping the Pod firmly: they're extremely durable, really hit it!
2. Confirm your settings are on "Hit" and not "Timeout". 
3. Fully exit the app.
4. Turn off your Bluetooth on your device.
5. Restart your device.
6. Turn Bluetooth back on and try with the Pod again.

If the above steps did not work, please follow the instructions below to shut down your Pod:

PLEASE NOTE: You will not be able to use your Pod until you place it back on the charger to re-activate it; make sure the charger is with you when you shut it down. 

• Navigate to the Pod connection screen (top right hand corner of the app).
• Find the Pod that's causing the issue and long tap (up to 10 seconds) on it.
• This will open a "Pod information" screen. Here, please tap on "shut down Pod".
• Place the Pod back on the charger and it should wake up good as new!

If the steps above do not fix your issue, kindly email us at [email protected] and our team will happily help you out.